Non UK Casinos UK

Privacy Policy

This Privacy Policy outlines how we collect, use, process, and protect your personal information when you access and use our online gaming platform. We are committed to safeguarding your privacy and ensuring compliance with applicable data protection laws in the United Kingdom, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Last updated: January 23, 2026.

Information We Collect

We collect various types of personal information to provide you with our gaming services and ensure regulatory compliance. The information we collect includes both data you provide directly and information gathered automatically through your use of our platform.

  1. Personal identification information including full name, date of birth, and gender
  2. Contact details such as email address, postal address, and telephone number
  3. Financial information including payment card details, bank account information, and transaction history
  4. Account credentials including username, password, and security questions
  5. Gaming activity data including game preferences, betting patterns, and session duration
  6. Device information including IP address, browser type, and operating system
  7. Location data to verify your geographical location and ensure compliance with jurisdictional requirements
  8. Identity verification documents such as passport, driving licence, or utility bills

Legal Basis for Processing

We process your personal data based on several legal grounds under UK data protection law. Our primary legal basis includes contractual necessity to provide gaming services, compliance with legal obligations under gambling regulations, legitimate interests in preventing fraud and ensuring platform security, and your explicit consent for marketing communications and promotional offers.

For users under our care, we ensure that all processing activities align with the lawful basis requirements and maintain detailed records of our processing activities as required by regulatory authorities.

How We Use Your Information

Your personal information serves multiple purposes essential for operating our gaming platform safely and legally. We use your data to create and maintain your gaming account, process deposits and withdrawals, verify your identity and age, and ensure compliance with anti-money laundering regulations.

Additionally, we utilise your information to personalise your gaming experience, provide customer support, send important account notifications, and detect suspicious activities or potential fraud. We may also use aggregated and anonymised data for statistical analysis and platform improvement purposes.

Data Sharing and Disclosure

We maintain strict controls over data sharing and only disclose your personal information in specific circumstances. We may share your data with trusted third-party service providers who assist in payment processing, identity verification, customer support, and technical maintenance of our platform.

Regulatory compliance may require us to share information with gambling commissions, financial intelligence units, and other authorised bodies. We also reserve the right to disclose personal data when required by court orders, legal proceedings, or to protect our legitimate interests and those of our users.

International Data Transfers

Some of our service providers and partners may be located outside the United Kingdom. When transferring your personal data internationally, we ensure adequate protection through appropriate safeguards such as Standard Contractual Clauses, adequacy decisions, or other legally recognised transfer mechanisms.

We conduct regular assessments of international transfer arrangements to ensure ongoing compliance with UK data protection requirements and maintain the security of your personal information regardless of its processing location.

Data Retention

We retain your personal information for specific periods based on legal requirements, business needs, and the nature of the data. Active account information is maintained throughout your relationship with us and for a reasonable period thereafter to address any queries or disputes.

  1. Financial transaction records are retained for seven years to comply with anti-money laundering regulations
  2. Identity verification documents are kept for five years after account closure
  3. Gaming activity logs are maintained for three years for regulatory compliance
  4. Marketing communications data is retained until you withdraw consent or for two years of inactivity
  5. Technical logs and security data are typically retained for one year unless required for ongoing investigations

Security Measures

We implement comprehensive security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our security framework includes both technical and organisational measures designed to maintain the confidentiality, integrity, and availability of your data.

Technical safeguards include encryption of data in transit and at rest, secure socket layer protocols, firewall protection, intrusion detection systems, and regular security monitoring. We also maintain strict access controls, conduct regular security audits, and provide ongoing security training to our personnel.

Your Rights

Under UK data protection law, you have several rights regarding your personal information. You may exercise these rights by contacting our Data Protection Officer through the contact details provided in this policy.

  1. Right of access to obtain confirmation of data processing and copies of your personal data
  2. Right of rectification to correct inaccurate or incomplete personal information
  3. Right of erasure to request deletion of your personal data in certain circumstances
  4. Right to restrict processing where you contest accuracy or object to processing
  5. Right to data portability to receive your data in a structured, machine-readable format
  6. Right to object to processing based on legitimate interests or for direct marketing
  7. Rights related to automated decision-making including profiling activities

Cookies and Tracking Technologies

Our platform uses cookies and similar tracking technologies to enhance your browsing experience, analyse site usage, and deliver personalised content. We employ essential cookies for platform functionality, analytics cookies for performance monitoring, and preference cookies to remember your settings.

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. We provide detailed information about our cookie usage in our separate Cookie Policy, which forms part of this privacy framework.

Marketing Communications

We may send you marketing communications about our services, promotions, and special offers based on your preferences and consent. You can opt out of marketing communications at any time by using unsubscribe links in emails, adjusting your account settings, or contacting our customer support team.

We respect your communication preferences and ensure that marketing activities comply with applicable privacy and electronic communications regulations. We do not share your contact information with third parties for their marketing purposes without your explicit consent.

Contact Information and Complaints

For any questions about this Privacy Policy or our data processing practices, please contact our Data Protection Officer. We are committed to addressing your concerns promptly and transparently, and we maintain detailed procedures for handling privacy-related inquiries and complaints.

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner’s Office, the UK’s supervisory authority for data protection matters. We will cooperate fully with any regulatory investigations and take appropriate corrective measures as necessary.